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This website is operated by Velanest, a handmade baby clothing brand based in Poland, European Union 🇵🇱🇪🇺.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.


Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.


Products & Handmade Nature

All products sold by Velanest are 100% handmade.

Please note:

  • Slight variations in color, size, or stitching may occur
  • These variations are normal and not considered defects
  • Product images are for illustrative purposes only

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent activity

Pricing & Payments

All prices are listed in your selected currency and are subject to change without notice.

We do not store full payment card details.


Shipping & Delivery

All orders are processed within 1–3 business days.

Delivery times vary depending on destination and shipping provider. Estimated delivery times are shown at checkout.

Velanest is not responsible for delays caused by shipping carriers, customs, or external factors.


Returns & Refunds

Please refer to our Return & Refund Policy for full details.

Due to the handmade nature of our products, returns are limited to damaged or incorrect items only.


Accuracy of Information

We strive to ensure all information on this website is accurate. However, we are not responsible if information is incomplete, outdated, or incorrect.

We reserve the right to modify content at any time without notice.


Intellectual Property

All content on this website, including images, text, branding, and designs, is the property of Velanest and may not be used without permission.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


Limitation of Liability

Velanest shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.


Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Poland and applicable European Union regulations.


Changes to Terms

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically.


Contact Information

📧 Email: support@velanest.store

If you have any questions regarding these Terms, please contact us.