Contact information
Contact Us
We are here to help with any questions regarding your order, sizing, shipping, or returns.
You can reach us through the following channels:
📧 Email: support@velanest.store
⏱ Response time: within 24–48 business hours
Business Information
Brand Name: Velanest
Business Type: Handmade Baby Clothing Store
Location: Poland, European Union 🇵🇱🇪🇺
Customer Support Hours
Monday – Friday
09:00 – 17:00 (CET)
We aim to respond to all inquiries as quickly as possible during business hours.
Important Note
For faster support, please always include your:
- Order number
- Full name used at checkout
- Description of your issue
This helps us resolve your request more efficiently.